Privacy Policy & Terms and Conditions

1. Privacy Policy

ESCO Plumbing ("we", "our", "us") is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines the types of personal data we collect, how it is used, and the measures we take to safeguard your information.

Our company details are: ESCO Plumbing, Company Number SC854622, located at 10 Broomhill Lane, Glasgow, Scotland, G11 7NR.

1.1 Data Collection

We only collect personal data that is necessary for us to provide our services and for our own internal email marketing purposes. The specific types of personal data we collect include:

Full Name
Mailing Address
Phone Number
Email Address

No other personal data is collected from you through this website or during our service provision. We do not collect sensitive personal data, financial information (beyond payment for services which is handled by third-party processors not directly by us), or any other data not explicitly listed above.

1.2 Data Usage

The personal data collected is used solely for the following purposes:

To provide and manage the plumbing, heating, and gas engineering services you request.
To communicate with you regarding your service appointments, quotes, and job updates.
For our own email marketing activities, such as sending newsletters, promotions, or updates about our services. You will always have the option to opt-out of these communications.
To comply with legal and regulatory obligations.

ESCO Plumbing does not share, sell, rent, or trade your personal data with any third parties for their marketing purposes. Your data will only be shared with third parties if it is strictly necessary for the provision of our services (e.g., a supplier for parts delivery to your address) or if required by law. In such cases, we ensure that any third parties adhere to strict data protection standards.

1.4 Your Rights

Under applicable data protection laws, you have rights concerning your personal data, including:

The right to be informed about how your data is used.
The right to access the personal data we hold about you.
The right to request correction of inaccurate personal data.
The right to request deletion of your personal data.
The right to object to the processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us using the details below.

1.5 Contact Us (Privacy)

If you have any questions or concerns about our Privacy Policy or our data practices, please contact us:

ESCO Plumbing
10 Broomhill Lane, Glasgow, Scotland, G11 7NR
Email:
Phone:

2. Terms and Conditions

Welcome to ESCO Plumbing. These Terms and Conditions ("Terms") govern your use of our website and the services we provide. By accessing our website or engaging our services, you agree to comply with and be bound by these Terms.

Our company details are: ESCO Plumbing, Company Number SC854622, located at 10 Broomhill Lane, Glasgow, Scotland, G11 7NR. All enquiries through the contact page should be directed to the email address:

2.1 Acceptance of Terms

By using our website or engaging our services, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our website or services.

2.2 Service Scope

ESCO Plumbing provides professional plumbing, heating, and gas engineering services, including but not limited to: emergency leak repair, boiler installation, servicing, and repair, underfloor heating installation and maintenance, air conditioning installation and repair, domestic gas appliance installation and servicing, and gas safety checks (CP12). All services are provided by qualified and certified engineers. Specific details of services, pricing, and scheduling will be agreed upon directly with the client prior to work commencement.

2.3 User Responsibilities

As a user of our website or recipient of our services, you agree to:

Provide accurate and complete information when requesting services or contacting us.
Ensure safe access to your property for our engineers to perform services.
Comply with all applicable laws and regulations.
Not use our website for any unlawful or prohibited purpose.
Promptly make payments for services rendered as per agreed terms.

2.4 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of ESCO Plumbing or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

2.5 Limitation of Liability

To the fullest extent permitted by law, ESCO Plumbing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; (c) any content obtained from the services; and (d) unauthorized access, use or alteration of your transmissions or content.

Our total liability to you for any and all claims arising out of or in connection with these Terms or the services provided shall not exceed the amount paid by you to ESCO Plumbing for the services in question.

2.6 Governing Law

These Terms shall be governed and construed in accordance with the laws of Scotland, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in Scotland to resolve any legal matter arising from these Terms.

2.7 Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

2.8 Contact Us (Terms)

If you have any questions about these Terms, please contact us: